Keeping yourself safe while accepting packages and deliveries

Tips for keeping yourself safe while accepting packages and deliveries:

  • Avoid close contact with the delivery person. Ask for contact-free delivery, recommending that the package be left in a safe space outside your home. At the very least, be sure to maintain six feet of distance between yourself and the delivery person.
  • Wash your hands after handling a package. After discarding the packaging, be sure to wash your hands thoroughly for 20 - 30 seconds with either soap and water or alcohol-based hand sanitizer.
  • Disinfect surfaces. For instance, if you set the package down on your kitchen counter while opening it, disinfect the counter using either household cleaner or a diluted bleach solution you can make at home.
  • Avoid touching your eyes, nose and mouth. The good news it that the virus can't infect you through your skin. But, you can get sick if it's on your hands and you touch your eyes, nose or mouth. This means you should avoid touching your face as much as possible.

If you're still really nervous about your packages, you can leave them untouched in an isolated space for several hours — possibly a whole day — or disinfect the package before opening it.

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Coronavirus-related Shipping Delays and Customer Support

Shipping Transit Delay: Due to the COVID-19 outbreak, the Government authorities have instructed organizations to work with reduced work force. Hence, our courier partners are working with reduced work force. Please expect a delay in the delivery of your shipments. Thank you for your understanding.

Products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. To ensure your safety, the Delivery Agent will drop the package at your doorstep, ring the doorbell and then move back 2 meters while waiting for you to collect your package. If you are in a containment zone, the agent will notify you and request you to collect your package from the nearest accessible point while following the same No-Contact delivery process.

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