Keeping yourself safe while accepting packages and deliveries

Your safety is important to us and the safety of parcels in every stage has been ensured. At every hub, thermal scanners have been installed. Our delivery partners take adequate safety measures such as disinfecting surroundings, maintaining a safe distance, use of masks, gloves etc. However, it is always recommended to wash hands with soap and water or use alcohol-based hand sanitizer to clean your hands after receiving the parcel packages.

  • Discard outer packaging
  • Wash your hands thoroughly for 20 - 30 seconds with either soap and water or alcohol-based hand sanitizer


The virus seems to be able to survive on cardboard for about 24 hours, and on plastic for up to three days.

However, it's important to know that the amount of virus detectable on a surface reduces sharply with time — with significantly less infectious virus on cardboard, for example, in as little as four hours. In addition, these numbers come from experiments performed in ideal laboratory conditions, which differ from our everyday environmental conditions.

While it's possible for the new corona virus to survive on packaging material, the reports are that it's unlikely for the virus to be spread via mail and courier packages.

Rather, the reports says that person-to-person transmission via close contact with an infected individual — even if that individual appears healthy is still the most likely way to spread the new corona virus. This means that social distancing, washing your hands and covering coughs, wearing a cloth mask in public, and cleaning and disinfecting commonly touched surfaces are still the most effective ways to protect yourself from COVID-19.

Tips for handling packages and deliveries:

While surface-to-person transmission of COVID-19 via packages is technically feasible, it's unlikely — especially if you're following guidelines for protecting yourself from the virus.

Here are tips for keeping yourself safe while accepting order packages and deliveries:

  • Avoid close contact with the delivery person. Ask for contact-free delivery, recommending that the package be left in a safe space outside your home. At the very least, be sure to maintain six feet of distance between yourself and the delivery person.
  • Wash your hands after handling a package. After discarding the packaging, be sure to wash your hands thoroughly for 20 - 30 seconds with either soap and water or alcohol-based hand sanitizer.
  • Disinfect surfaces. For instance, if you set the package down on your kitchen counter while opening it, disinfect the counter using either household cleaner or a diluted bleach solution you can make at home.
  • Avoid touching your eyes, nose and mouth. The good news it that the virus can't infect you through your skin. But, you can get sick if it's on your hands and you touch your eyes, nose or mouth. This means you should avoid touching your face as much as possible.

If you're still really nervous about your packages, you can leave them untouched in an isolated space for several hours — possibly a whole day — or disinfect the package before opening it.

Stay safe and healthy!

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